Course Description

Overview

The Certified Manager of Quality/Organizational Excellence (CMQ/OE) is a professional who leads and champions process-improvement projects in a range of service and industrial contexts, from small enterprises to large corporations. These initiatives can have a regional or worldwide focus.

A Certified Manager of Quality/Organizational Excellence (CMQ/OE) supports strategic planning and deployment projects, guides team efforts to establish and maintain relationships with customers and suppliers, and aids in the creation of measurement tools to assess organizational development.

Prerequisite

No prior experience or knowledge required for this course.

Training Outcomes

• To advance your company to a higher level, spearhead activities in quality management and business excellence.
• Put into practice the tried-and-true quality management and improvement ideas where you work.

• Target Audience

• Those taking the Certified Manager of Quality / Organizational Excellence (CMQ/OE) exam
• Who want to advance their understanding of quality management

Training Highlights

Learn from Experts

Learning from industry experts putting quality management and continuous performance improvement into practice will teach you about quality management.

Course Curriculum

Module 1: Training and Development

• Training and Development
• Training plans
• Training need analysis
• Training material, development, and delivery
• Training effectiveness and evaluation

Module 2: Supply Chain Management

• Supply Chain Management
• Supplier selection and approval
• Supplier risk management
• Supplier communications
• Supplier performance
• Supplier improvement
• Supplier certification, partnerships, and alliances
• Supplier logistics and material acceptance

Module 3: Customer - Focused  Organization 

• Customer Identification and Segmentation
• Internal customers
• External customers
• Customer segmentation
• Qualitative assessment
• Customer Relationship Management
• Customer needs
• Customer satisfaction and loyalty
• Customer service principles
• Multiple and diverse customer management

Module 4:  Quality Management Tools

• Problem-Solving Tools
• The seven classic quality tools
• Basic management and planning tools
• Process improvement tools
• Innovation and creativity tools
• Cost of quality (COQ)
• Process Management
• Process goals
• Process analysis
• Quality Management Tools
• Lean tools
• Theory of constraints (TOC)
• Measurement: Assessment and Metrics
• Basic statistical use
• Sampling
• Statistical analysis
• Measurement system analysis
• Trend and pattern analysis
• Process variation
• Process capability
• Reliability terminology

Module 5:  Management Elements and Methods

• Management Elements and Abilities
• Roles and responsibilities of leaders
• Roles and responsibilities of managers
• Change management
• Leadership techniques
• Empowerment
• Risk management
• Knowledge management
• Communication Skills and Abilities
• Communications techniques
• Interpersonal skills
• Communications in a global economy
• Communications and technology
• Project Management
• Project management basics
• Project planning and estimation tools
• Measure and monitor project activity
• Project documentation
• Quality System
• Quality mission and policy
• Quality planning, deployment and documentation
• Quality system effectiveness
• Quality Models and Theories
• Quality management standards
• Performance excellence models
• Other quality methodologies
• Quality philosophie